Job Description

Payroll Title BLANK AST 2 Department MEDICAL CENTER OPERATORS Pay Scale Hiring Pay Scale: $25.46 - $36.08 / Hour Annual Full Pay Range: $53,160 - $75,335 (pro-rated if appointment percentage Hourly Equivalent: $25.46 - $36.08 Worksite East Campus Medical Center (Alvarado Road) Appointment Type Career Appointment Percent 50% Union CX Contract Total Openings 1 Work Schedule Variable, 8‑Hour Shifts Filing Deadline Tue 6/2/2026 Description Under direction of the Call Center Services Supervisor, the Communications Specialist independently serves as the Health System Operator for three hospitals and multiple outpatient satellite locations. The role operates a Cisco Call Center phone system, processes a high volume of calls, and uses departmental scripts and procedures. Responsibilities include providing telephone information, directory assistance, and on‑call information, as well as messaging services, departmental listing information, and EMR in‑patient information. Monitors, responds to, and processes multiple life‑critical codes following specific procedures. Accurately documents all tasks performed, provides customer service, troubleshoots issues, and creates repair tickets in the enterprise Track It database. Independently maintains daily staff/faculty listings to support web messaging, directory listings, on‑call information, and performs other administrative support functions as required. Must be willing and able to work variable locations and shifts, including nights, weekends, and holidays. Minimum Qualifications Two (2) years of previous related experience in a communications and/or administrative support role for a large, complex system. Excellent customer service skills; ability to communicate clearly and effectively and handle a high volume of calls in a large call center environment. Demonstrated ability to interact professionally with staff and physicians in person. Proven accurate typing skills with proper knowledge of format, and proven proofreading skills of own work. Strong attention to detail, including data input. Knowledge of internet browsing functions. Ability to function effectively in an environment of continuous changing priorities. Strong problem‑solving ability; ability to work independently and exercise good judgment. Preferred Qualifications Knowledge of and experience with Cisco Call Center phone system. Knowledge of MS Office (Outlook, Excel, Word) and EPIC. Special Conditions Must be able to work various hours and locations based on business needs. Must be flexible to work days, evenings, nights, weekends, and holidays for staff coverage. Employment is subject to a criminal background check and pre‑employment physical. Pay Transparency Act Annual Full Pay Range: $53,160 - $75,335 (will be prorated if the appointment percentage is less than100%). Hourly Equivalent: $25.46 - $36.08. Vaccination & Certification Requirements Employees must comply with the University of California Policy on Vaccination Programs, which may be amended or revised. Federal, state, or local public health directives may impose additional requirements. Applicable life‑support certifications (BLS, NRP, ACLS, etc.) must include hands‑on practice and in‑person skills assessment; online‑only certification is not acceptable. Equal Opportunity Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. The University of California’s Anti‑Discrimination Policy is available at UC San Diego is a smoke‑and‑tobacco free environment. UC San Diego Health maintains a marijuana and drug‑free environment; employees may be subject to drug screening. Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, or have filed an appeal of a finding of substantiated misconduct with a previous employer. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace #J-18808-Ljbffr

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