Job Description

Description Company: Verde Canyon Railroad Location: Clarkdale, Arizona Reports to: Train Manager / Train Lead Classification: Non-exempt, Hourly, Full-time/Part-time Position Summary The Train Attendant is a primary onboard representative, responsible for providing exceptional guest service, preparing and serving beverages and food, and ensuring a safe, enjoyable passenger experience. This role requires knowledge of Verde Canyon Railroad history, scenic highlights, and adherence to Arizona liquor and food safety laws. Key Responsibilities Guest Service & Sales Greet and seat passengers, provide safety and service information, and take beverage orders. Promote premium options, process transactions accurately and follow liquor laws, including ID checks and safe service practices. Food & Beverage Preparation Mix and serve alcoholic beverages per company recipes and portion standards. Prepare complimentary Champagne or cider for boarding; ensure all drinks meet presentation standards. Maintain a clean, organized bar area and restock supplies throughout the trip. Remove used cups, plates, and utensils promptly and maintain overall cleanliness of assigned areas. Operational Duties Complete pre-departure safety checks, pre-shift stock verification. Serve guests, highlight landmarks, and keep service areas clean during trips. Perform post-trip cleanup, restocking, and reporting as required. Assist with special events and follow wine handling and packaging guidelines. Conduct daily inventory checks and verify that par levels are accurate and fully stocked. Perform other duties as assigned to support business operations and team needs. Requirements Knowledge & Compliance Maintain accurate knowledge of canyon sights, railroad history, and Verde Canyon Railroad services. Follow all company policies, safety protocols, and Arizona food and liquor laws. Represent the company professionally, resolving guest issues or escalating as needed. Qualifications & Requirements High school diploma or equivalent; minimum age 18 & must pass drug screening and background check. One year of customer service or hospitality experience (bartending/serving preferred). Arizona Food Handler’s Permit, Title 4 Certification and POS experience. Strong communication, interpersonal, and problem-solving skills. Ability to stand for extended periods, lift 50 lbs. unassisted, and work variable schedules including weekends and holidays. Flexible availability, including weekends and all days of the week, based on operational needs. #J-18808-Ljbffr Verde Canyon Railroad

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